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Zhuk GamesStudio
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Zhuk Games Studio

Support

Something broken, or something confusing? Tell us what happened and we will look at it.

Email usBlox Blast

We read every message and usually reply within two business days.

Email us

support@zhukgames.com

Response: within 2 business days

Languages: English, Русский

Refunds

In-app purchases are processed by Apple, so refunds are handled by Apple as well. Open reportaproblem.apple.com, sign in with the Apple ID you bought with and select the purchase. We cannot issue or cancel payments on your behalf.

reportaproblem.apple.com

Reporting a bug

It helps enormously if you include the following:

  • The name of the game and its version, shown at the bottom of the settings screen.
  • Your device model and operating system version.
  • What you did, what you expected, and what happened instead.
  • A screenshot or screen recording if you have one.

Common questions

Is the game free?
Yes. Every game we release can be played from start to finish for free. Coin packs are optional, and ads only ever appear when you choose to watch one.
Do I need to create an account?
No. There is no sign-up screen. Your progress and settings are stored locally on your device.
Does it work without the internet?
Yes. Gameplay is fully offline. A connection is only used for advertising and for processing purchases.
What data is collected?
Nothing that identifies you personally. The game uses Firebase Analytics for anonymous usage statistics, LevelPlay for advertising and RevenueCat to validate purchases. The full breakdown is in our Privacy Policy.
I bought something and lost it. What now?
Purchases are tied to your Apple ID, so they restore automatically on the same account. If a pack has not come back, open the in-game shop and tap Restore Purchases, then contact us if it still does not appear.
How do I request a refund?
All payments are processed by Apple. Refunds are issued by Apple, not by the studio — visit reportaproblem.apple.com and select the purchase.

Privacy requests

To request a copy of your data, or for any question about the Privacy Policy, write to us and we will respond within 30 days.